Negotiating Common Ground
Knowing your own style of handling conflict—as well as the other person’s—is helpful in navigating a difficult conversation and coming to a solution.
13 Aug
24 Jul
Change is Uncomfortable: How Carlyle Brown Invites Conversation on Race
"You must feel uncomfortable for a reason, so why ignore it? Explore it and investigate it." Our chat with Carlyle Brown on uncomfortable conversations:
19 Jun
Facilitator Tips for Unexpected Uncomfortable Conversations
You're facilitating a meeting and an uncomfortable conversation pops up. Now what? Here are some tips to help you navigate them:
17 May
How to Facilitate Remote Brainstorms that Don’t Suck
Just as with in-person collaboration, working together virtually requires special care and facilitation in order to be effective. How to lead a successful remote brainstorm:
17 May
The Design Gym’s Collaborative Design Activities for Remote Teams
Teams are becoming more distributed—meaning working in the same physical office is becoming less common. Here's how you can collaborate with your team no matter where you are in the world.
07 May
Tool Share: Personas
Personas are one of the most effective tools to help keep your users top of mind, advocating for their needs and aligning your team in the process.
03 May
Tool Share: Love + Break-Up Letters
It's not just asking the question that'll get the information you need—it's also how you ask it. Love + Break-Up Letters help get more interesting insights
17 Apr
Brainstorms: the Gateway to Creative Culture Change
If you're trying to change your culture to be more creative, brainstorms (yep, you read that right!) are a tactical, easy way to get started.
17 Apr
Tool Share: Empathy Interviews
Deeply connecting with someone you're interviewing makes the data you collect all the more meaningful and enriching. How-to conduct an Empathy Interview:
19 Mar
Fostering Empathy in Sales
Building empathy with your clients (and your clients’ clients) can help you build deeper relationships and uncover new opportunities to add value.