The objective is not to have a transformation; it is to build a culture capable of transforming.
Successful organizations know that how employees work is just as important as what customers buy. But lasting change doesn’t happen in a one-day workshop or a two-day offsite. Real transformation requires intentional design—rewiring mindsets, beliefs and behaviors at every level of your organization.
Our culture and change programs take a human-centered approach to redesign internal processes, systems, and ways of working. Our work goes beyond surface-level assessments to uncover operational levers for change. Whether we’re taking your values off the wall and putting them into action, fixing the employee retention problems that keep you up at night, or making your cross-functional work actually work, our belief is simple. When your organizational experience is optimized, that dynamic cascades to your customers.
We help leaders with culture + change challenges like:
Change management that goes beyond an email campaign
Leveraging our background in human-centered design, we help organizations embed change in their DNA by meeting employees where they are.
Our services include:
- Employee experience research and co-creation
- Executive coaching and facilitation
- Stakeholder engagement and communications planning
- Piloting workplace experiments that foster continuous learning over rigid roadmaps
- Designing hybrid and flexible work strategies that deliver on the needs of the business, leaders, and employees
Cross-functional team collaboration
We take a research-based approach to look at how collaboration is happening (or not) and uncover areas for improvement.
Our services include:
- Ecosystem mapping to document the current interactions within an organization and identify the key breakdowns that exist
- Co-creating new collaboration models with actionable experiments
- Piloting and scaling new ways of working over 3-6 month periods
Scalable team training and leadership development
We have trained 20,000+ professionals at hundreds of organizations around the world on new mindsets, tools, and practices—but we know that true impact isn’t built in a single session.
Our development programs emphasize:
- Experiential learning with hands-on practice and feedback
- Customized curriculum and development tracks aligned with strategic goals
- Globally scalable modules supported by local toolkits and communities of practice
- Equipping in-house facilitators and champions to lead the change
- Measuring and tracking impact with evaluation dashboards
Helping teams thrive amidst change
We focus on developing Future Ready Teams that are highly adaptive and resilient.
Our services include:
- Assessments to identify the top 3 traits to prioritize for your leaders
- Experiential training sessions with coaching for applied learning
- Co-creating and embedding new ways of working within the team
- Customized program to best suit your business and teaming needs
What our Culture + Change clients say:
Great work on all the phases: the engagement, collateral, workshop design, and stellar delivery today. It was a very important moment for the ELT, and we all agreed that the most important thing was for us to build momentum from here.
Chief People Officer
Fortune 50 Technology ClientEveryone on your team leads in such an authentic and inspiring way. The entire production was flawless, with no detail overlooked. I’m so grateful for the partnership we’ve developed.
CHRO
Leading US Grocery Retail ClientWorking with The Design Gym, they didn’t just come in and train our people. They became a part of our culture and built a community of practitioners across departments. We wanted to create a spark of change, but they helped us start a wildfire that transformed thinking and working across multiple teams.
Senior Product Manager
Fortune 500 Financial Services Client
HOW OUR CULTURE + CHANGE PROGRAMS ARE DIFFERENT:
Culture in support of strategy
Successful organizations don’t approach culture as the “soft” side fo the work. We orient all culture and leadership work in service of the organization vision and strategy that is in place, and measure the outcomes to prove it.
From the C-suite to the front lines
Successful organizations embody culture at the senior levels and activate at the employee levels. We work hard to translate culture into concrete behaviors, mindsets, and beliefs for each corner of the organization so that it manifests into action.
Change management at every step
Successful organizations support their employees through change instead of pushing it on them. We help employees understand their role in larger organizational shifts, and win their hearts by helping them see their contribution to the progress. The same mentality applies to the senior most executives of the organization.
Experiment to move forward
Successful organizations don’t treat change and culture as ‘one off’ initiatives. We work with our clients to translate large, complex visions into experiments that can be tested quickly.
A process built for more equitable conversations
Successful organizations hold space for every voice to be represented in the solution. Our process relies heavily on expert facilitation, co-creation, and listening practices so that every stakeholder actually has a stake.
