OUR SERVICES
INNOVATION PROJECTS
Our projects help leaders with challenges like:
Discover: Better understand your current and future state customers and employees to illuminate new growth opportunities.
We blend quantitative and qualitative research to identify opportunities for growth within existing customer segments and net new markets. We’ll bring the intel, inspiration, and recommendations to facilitate your team through a smarter decision making process.
Services and techniques include:
- Qualitative empathy building research (1:1 interviews, focus groups, surveys, field research, etc.)
- Quantitative opportunity evaluation research (sales and usage data analysis, total addressable market sizing, competitive landscape analysis, people analytics, etc.)
- Synthesis of data and recommendations that serve as inputs for highly facilitated prioritization and decision making workshops
- Frameworks may include:
- Root Cause Analyses to define underlying beliefs, behaviors, and motivations
- Where to Play and How to Win framework to frame business opportunity
- Jobs To Be Done (JTBD) framework to frame customer and employee needs
- Current State and Future State journey maps to illustrate key moments for impact
Design: Generate and conceptualize new products, services, and business models in support of business growth goal.
We help teams accelerate the pace to prototypes. Our design process blends collaborative co-creation workshops with stakeholders, rapid concept prototyping, and diligent experimentation to ensure we’ve properly validated the problem area, the audience, the solution, and the business model before moving forward with implementation or investment.
Services and techniques include:
- Curated insights and inspiration to push your team in new creative directions
- Expertly designed and facilitated co-creation workshops, both virtual and in-person, with end-users and internal stakeholders
- Low and mid-fidelity concept prototypes
- Business model and operating model exploration and definition
- End-user feedback sessions to refine and iterate on concepts
Pilot: Execute measurable experiments that test new concepts and align your leaders on implementation and investment decisions.
We help translate new ideas into minimum viable experiments to validate viability and adoption. Our goal in this experiments is to accelerate learning so that we can refine and prioritize with more confidence. These experiments look a little different for each project, innovation, and team, but our team of experts is here to coach you through the process of building the testing and metrics that will best suit your situation.
Services and techniques include:
- Learning roadmap definition to guide experiments
- Definition of stage gates and metrics that define success for new concepts
- Design and execution of experiments, pilots, and proof of concepts that test key assumptions and hypotheses
- Synthesis of findings into executive recommendations and roadmaps
The Design Gym – you have no idea how much healthier and more energized I feel after spending this time in the ‘mental gym.'”
VP, Fortune 100 Technology Client
WHAT MAKES OUR PROJECTS AND SPRINTS DIFFERENT:
Fast paced 12-week cycles
Successful projects are iterative, not endless. We have found 12-weeks allows us to do rigorous work that will make you confident in decision making, without bloated timeliness or analysis paralysis.
Build your team’s muscles and mindsets as we go
Successful projects leave your team better equipped than we found them. Our background in training and leadership development allows us to build learning moments and coaching into our process along the way.
User involvement over user empathy
Successful projects integrate end-users in the process. Stakeholders are integrated throughout our projects to improve the quality and feasibility of our outcomes. Instead of relying on a brief set of interviews to understand human needs, we integrate them throughout the process.
More creative than your average consultant
Successful projects push your team outside of the norm. If you want to surprise yourself with what your team is capable of, call us. If you want to pay inflated fees for the same answers your competitors received, there are plenty of big consultancies waiting for you.
Sticky notes are not the solution
Successful projects end in experiments and pilots, not a room full of inspiration. You will get a top tier experience and inspiration throughout our project, but if we haven’t created meaningful business results by the end then we haven’t done our job.
