Refund Policy

Our workshops typically sell out, that means you get to hang out with an awesome crew of enthusiastic creative problem solvers (woot! woot!). That also means when you purchase a ticket, we’ve held a spot just for you. If something comes up and you’re unable to attend, please let us know so we can open up the opportunity for someone else.

Please read our policies below and contact us if necessary.

Refund Policy

If you wish to withdraw from a public workshop, a full refund can be issued if The Design Gym staff is notified 7 days before the starting day of the workshop (no exceptions!). We know it’s a bit draconian, but since we have to plan the experience, content, food and purchase materials in advance, it’s difficult to deal with last-minute changes.

Class Transfers

7 days before a workshop begins, a registrant may contact us to transfer to another public workshop or class of equal value. Only one transfer is allowed per ticket. Once a ticket has been transferred to another workshop, there will be no refunds or transfers allowed thereafter, regardless of how soon in advance the ticket buyer requests it.

Ticket Transfer to a Friend or Colleague

You are always allowed to transfer your purchased ticket to a friend or colleague. Simply notify The Design Gym staff before the start of the workshop. We love bringing new people into The Design Gym community!

Non-Profit Discount

We are excited to offer individuals coming from non-profit organizations a 15% discount on early-bird and full-price tickets in exchange for a 30-minute, in-person interview within 2 weeks after the session. This discount cannot be used in conjunction with another discount.

Group Discount

Groups of 4 or more may obtain a 15% discount. NOTE: The number of individuals coming from one company to a single public workshop may not exceed 8 people. Please reach out for more information. This discount cannot be used in conjunction with another discount.

Class Cancellations

If a public workshop or class is canceled, registrants will have the option to transfer their ticket to a rescheduled session or get a full refund. We will contact everyone signed up for the workshop by email. (Class cancellations happen very rarely: think snowpocalypse or Lead Trainer with pink eye).

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