Refund Policy

Our workshops typically sell out, that means you get to hang out with an awesome crew of enthusiastic creative problem solvers (woot! woot!). That also means when you purchase a ticket, we’ve held a spot just for you. If something comes up and you’re unable to attend, please let us know so we can open up the opportunity for someone else.

Please read our policies below and contact us if necessary.

Refund Policy

If you wish to withdraw from a public workshop, a full refund can be issued if The Design Gym staff is notified 7 days before the starting day of the workshop (no exceptions!). We know it’s a bit draconian, but since we aren’t charging an arm and a leg and have to reserve space and purchase materials in advance, it’s hard to deal with last-minute changes.

Class Transfers

7 days before a workshop begins, a registrant may transfer to another public workshop or class of equal value. There will be no transfer fee applied at this time. Only one transfer is allowed without incurring a transfer fee of $25. There are no refunds on transfers the day a class starts, or thereafter.

Ticket Transfer to a Friend or Colleague

You are always allowed to transfer your purchased ticket to a friend or colleague. Simply notify The Design Gym staff before the start of the workshop. We love bringing new people into The Design Gym community!

Non-Profit Discount

We are excited to offer individuals coming from non-profit organizations a 15% discount on early-bird and full-price tickets in exchange for a 30-minute, in-person interview within 2 weeks after the session.

Group Discount

Groups of 4 or more may obtain a 15% discount. NOTE: The number of individuals coming from one company to a single public workshop may not exceed 8 people. Please reach out for more information.

Class Cancellations

If a public workshop or class is canceled, registrants will have the option to transfer their ticket to a rescheduled session or get a full refund. We will contact everyone signed up for the workshop by email. (Class cancellations happen very rarely: think snowpocalypse or Lead Trainer with pink eye).

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