Director, Strategy & Culture Change
The Design Gym (TDG) is a creative agency that empowers people inside of organizations to make things, break things, and create dramatically better ways to work.
We’re people-first problem-solvers, deep listeners and dedicated doers, storytellers and experience makers, and passionate agents of positive change. We’re here to help the world’s most important organizations create products, services and experiences that solve problems that really matter.
The Enterprise team creates and facilitates high impact, human-centered programs and learning experiences for a diverse network of global partners and organizations. With a focus on customized consulting programs, project-based design sprints, and corporate education, this team consistently delivers magic in front of the room and at every touchpoint throughout the project lifecycle.
About This Role
Directors at TDG are key members of the Enterprise leadership team and are responsible for envisioning and delivering the work, developing new business, coaching teams and championing the TDG mindset, values and culture. Comfortable with ambiguous situations, they develop and manage all aspects of the Enterprise work, ensuring it aligns with and contributes to the business objectives. Directors thrive in a dynamic, creative environment and mix fun with rolling up their sleeves and getting a lot of great work done.
This role is hands-on and balances business strategy along with the day-to-day tactical needs, while supporting the full range of Enterprise offerings: customized consulting programs, project-based design sprints, and corporate education. Our Directors possess strong interpersonal skills, exhibit empathy for others, and excel at building solid relationships based on trust.
Additionally, this role functions as a human-centered design and culture change expert within TDG and will manage a small client team of design strategists, corporate educators and facilitators across different projects, reporting directly to the President of Enterprise.
What Does Success Look Like?
CLIENT LEADERSHIP (60%)
- You understand and can articulate the client’s most critical issues and challenges and serve as a thought partner to senior leaders to facilitate the development of a shared vision for the overall success of the project. You offer a strong point-of-view and big-picture thinking in addition to your expertise.
- You collaborate with the team to design customized solutions that truly work for the client. You are willing to buck conventional wisdom and feel comfortable taking
risks that pushes the client (and the team) in new and different directions.
- You forecast, deliver and communicate value to the client by delivering against the work and engaging key executives.
- You have an expert understanding of TDG’s offerings and represent those capabilities at every touchpoint with the client.
- You manage projects in a way that ensures the right balance of profitability, sustainability and great results.
- You build influence as a role model for behavior, mindsets and accountability by walking the walk—not just talking the talk.
- You earn trusting relationships with others by demonstrating honesty, consistency, reliability and professional competence. You are focused on helping others achieve their goals.
- You tune into other’s feelings, thoughts and daily context and show a genuine interest in other people. You ask questions often, listen keenly and easily adapt to different social and communications environments.
BUSINESS DEVELOPMENT (20%)
- You have a track record of building strong relationships with executive decision makers and are able to evolve those relationships repeatedly, from contract to client. You consistently convert leads into paid projects by collaborating with team members to develop strategies that address the client’s unique needs.
- You have a strong network of relationships with key individuals and influencers in a variety of industries and purpose-driven organizations.
- Together with the team, you develop annual client plans and meet periodically to review, reflect, and strategize about how we might improve the relationship and better serve the client.
- You demonstrate our belief that clients are clients of the TDG as an organization and not owned by any one single individual. You actively seek out and draw in cross-departmental colleagues who may, on an ad-hoc basis, help add value to the relationship.
- You successfully negotiate contracts with the client and work with the team to identify sponsors/supporters within the client organization to further grow the relationship.
TDG LEADERSHIP (20%)
- You foster positive relationships with team members and communicate regularly and effectively.
- You assemble teams with the right mix of skills, experience and backgrounds for each particular client and delivery challenge.
- You work with individual team members to encourage, motivate and teach.
- You delegate to team members and create an environment where they can take individual initiative and succeed.
- You help to create a positive, learning experience for each team member and have a reputation as someone that colleagues in the organization would like to collaborate with.
- You help set goals and tasks for team members and follow up on progress.
- You set priorities and stick to them. You create balance between meeting short term business needs and making space for long-term activities such as relationship building, professional development and self-improvement.
- You see information and knowledge as a treasure to be shared and participate in activities to promote knowledge sharing for everyone in support of organizational goals and OKRs.
Required Skills & Experience
- Intermediate knowledge required across all areas with mastery in at least three competencies (listed below)
- Experience-led techniques e.g. human-centered design, design thinking, journey mapping
- Experience design
- Organizational design
- Corporate learning and development
- C-Level and Executive communication and advisory
- Content design and workshop/meeting facilitation
- Principles and methods for training design, instruction, and the measurement of training effectiveness
- Culture and transformation strategy
- Organizational behavior and behavior change methods
- Highly comfortable speaking in front of the room for audiences up to 200 people
- Strong emotional intelligence, communication, presentation and storytelling skills as well as the ability to interact effectively, empathetically and courteously with all levels of employees and management
- 10-15 years of relevant experience
- At least 5 years in a leadership/director role leading design and creative teams while managing project budgets of at least $250K
- Ability to build relationships cross-functionally and lead toward common goals
- Solid creative problem-solving skills, attention to detail, and critical thinking abilities
- Proven track record of taking action and “getting things done” with minimal guidance
- Must meet business development goals of up to $1.5MM in closed contracts per year
- Travel up to 50%-60%, depending on clients’ locations
- This is a full-time position based in New York City
Equal Employment Opportunity Statement
The Design Gym LLC is an equal opportunity employer. Our goal is to be a diverse workforce that is representative, at all job levels, of the humans and organizations we serve. We welcome applications from humans of any race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other characteristic protected by applicable federal, state or local law. We do not tolerate discrimination or harassment based on any of these characteristics. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
Send resumes to [email protected], and include the role you’re applying for and your full name in the subject line.