Our consulting projects operate at the intersection of business strategy, experience design, and change management to align the needs of your most important stakeholders—your leaders, your customers, and your employees:
Business Strategy
Ensuring that your cross-functional leadership and executive teams are clear on where the organization is going and how they want to get there
- Leadership Visioning and Planning
- Process and Systems Mapping
- Project/Program Planning and Measurement
- Market Sizing and Opportunity Evaluation
- Product Strategy and Service Strategy
- Innovation Strategy
Experience Design
Understanding and optimizing the way your customers and employees interact with your organization in support of the results you are trying to achieve
- Workshop Design and Facilitation
- Customer Research Planning and Execution
- Persona and Journey Map Development
- Concept Definition and Early Stage Prototyping
- Employee Experience Research and Design
- Employee Listening and Needs Assessment
Change Management
Creating clarity within a team or organization about where the organization is going, what it means for each individual, and designing engaging ways for them to plug in
- Cross-Functional Alignment and Engagement
- Change Impact and Readiness Assessments
- Training and Capacity-Building Programs
- Role, Team, and Workflow Design
- Current State vs. Future State Assessments
- Transformation Roadmapping
Whether you’re working from the board room or the laundry room, all of our offerings can be delivered virtually.
EXAMPLES OF PAST PROJECTS
SCALE A CULTURE OF INNOVATION TO 100K EMPLOYEES
Sponsor: Design Thinking COE
INCREASE REVENUE THROUGH CUSTOMER CO-DESIGN
Sponsor: SVP of Sales
REDUCE A NEW PRODUCT DEVELOPMENT CYCLE FROM 8-MONTHS TO 8-WEEKS
Sponsor: Chief CX Officer
ACTIVATE 65K GLOBAL EMPLOYEES AROUND AN AMBITIOUS 10-YEAR STRATEGY
Sponsor: CEO + Chief People Officer
REIMAGINE A RETAIL EXPERIENCE TO BE WOMEN FIRST
Sponsor: Chief Strategy Officer
BUILD THE CONFIDENCE IN 400 TOP EXECUTIVES TO NAVIGATE A HYBRID FUTURE
Sponsor: CEO + Chief HR Officer
TRANSFORM FROM A BANK INTO A TECHNOLOGY COMPANY
Sponsor: SVP Brand Marketing
REDESIGN AN END-TO-END DIGITAL EXPERIENCE
Sponsor: CEO + Chief Strategy Officer