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Just as with in-person collaboration, working together virtually requires special care and facilitation in order to be effective. How to lead a successful remote brainstorm:

Personas are one of the most effective tools to help keep your users top of mind, advocating for their needs and aligning your team in the process.

Deeply connecting with someone you're interviewing makes the data you collect all the more meaningful and enriching. How-to conduct an Empathy Interview:

Building empathy with your clients (and your clients’ clients) can help you build deeper relationships and uncover new opportunities to add value.

You'll spend anywhere from a quarter to third of your life at work. Making sure your job and the type of work you do brings out the best version of yourself is a real challenge and one that is worth your time and energy.

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