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HIRING: Client Training Lead (NYC)

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Company overview

The Design Gym is an educational company that teaches some of the most forward thinking organizations in the world how to infuse their culture with greater autonomy and tools to enhance collaboration. We’ve had the pleasure of working with the NYC Dept. of Education, Capital One, Etsy, DonorsChoose.org, Marriott and Next Big Sound to name a few. In addition to our client work we teach public classes that make the tools of Design Thinking, facilitation, and creative thinking accessible to the fine folks of New York City. We have been experiencing substantial growth in the past 12 months and are thrilled to be inviting some motivated and creative folks to join us for the next chapter.

Job description

As a Client Training Lead, you will be working with some of the world’s most inspiring companies, helping them to understand the working styles and tools required for a more creative and inspired culture. Our clients come to us with a deep desire to create change and open the next chapter of their growth, but are often lacking the common language, tools, or work environment to make it happen. Our job is to use education and learning experiences to empower their teams to do the best work of their careers.

Don’t be fooled – this is not your typical consulting gig. Unlike most places, we do not pretend to be the smartest people in the room, and shy away from touting our next academic theory or highly protected IP. We only work with clients that are incredibly inspiring, capable, and joyful to spend time with, and are proud to say that most all of our clients have developed into long term friends who are often stopping in at our public events. We’re looking for team members who share a similar passion and respect for the clients we choose to collaborate with.

Responsibilities include:

– Working with the Managing Partners to set key objectives for corporate education, including creation of new offerings, development of quarterly goals, and growth of the internal team and culture.

– Managing and deepening account relationships with current and past clients.

– Designing and executing client training, which ranges from one off learning experiences to multi-month cultural transformation engagements, and with clients of all shapes and sizes (literally a public middle school in South Brooklyn one week to the board room of a Fortune 10 company another)

– Ability to identify opportunities and sell new work, although cold calling is rarely a part of this. Our leads generally come through our public workshops and word of mouth, making sales a much more organic, human experience.

– Working with TDG team to elevate the brand through thought leadership opportunities in media and on stage.

– Writing proposals and brainstorming with prospective clients how to best influence change at their organizations

– Coordinating cross-client experiences and social activities (ex. fishing trips, family dinners, field trips)

What we’re looking for:

– Someone with at least 5-7 years of experience in a design strategist, brand strategist, management consulting, or relevant client facing role

– Deep knowledge of the design thinking process, with the experience and war stories to back it up

– An ability to balance a big, front of room personality with a humble and empathetic coaching mindset. Improv or acting background is a plus.

– Experience building and growing teams of people, setting internal culture norms, and onboarding new hires.

– Someone who is excited to assume a teaching and coaching relationship with clients, and thrives on creating impact and culture change over time.

– Someone with a proven habit of creating magical moments for the people they work around – there is nothing we love more than surprising and delighting the amazing clients we work with.

– A person with the confidence to build their own plan, own it when it doesn’t work and find ways to work around roadblocks.

– A strong network and a track record for creating impact within that network for the betterment of the people in it.

– From opening up a new client relationship to closing the contract, we’re looking for someone who has experience throughout the entire sales process.

– Someone comfortable traveling, on average 1-3 days at a time, a few times each month.

– The ability to navigate ambiguity and bounce between high-level strategy and working through the details.

The single greatest factor we’ve found in successful team members is a strong sense of self-awareness. We’re not looking for a perfect person as we don’t come close to fitting that mold ourselves – but we do need a sharp collaborator with a strong sense of honesty and willingness to go all in on the work. Also, it’s just plain non-negotiable that you’re fun to be around – we play by the no ass holes rule.

Interested?

Email us at jobs@thedesigngym.com with the subject line ‘Client Training Lead’. Please include:

– Resume

– Something to let us know why you think you’re a good fit for the job (cover letter, interactions with TDG, portfolio, feature length film)

– 300 words or less on how you transformed a client relationship or partnership into something that had profound impact on both you and the business.

 

On Our Mind: Designing Your Team

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Between our public workshops, community of creative professionals, and corporate clients, we have had a unique chance to peak inside some of the most innovative and creative organizations in the world. The tensions that show up time and time again—experimentation vs. execution, heads down vs. collaborative, open feedback vs. never ending debate—often become bottlenecks to great thinking. Sound familiar?

Ironically though, the teams we’ve seen that are most successful in balancing both radical thinking and consistent progress are using these exact pain points as the very levers to access such great work. Here’s the steps we’ve noticed they almost always have in common:

1) Extreme self-awareness of their pain points – Most good things in life don’t come without hard work—a good team culture is no different. Expecting that your team difficulties will resolve themselves, or that a few off-sites are enough to make your team gel is simply short sighted. Successful teams are constantly assessing what’s working, where friction points exist, and how the team feels about it. Answering these tough problems rarely comes in the form of one-off solutions, so find ways to create regular team rituals that assess these things consistently over time. Investing time in team check-ins, inspiration sharing, and debriefing pays its weight in gold down the road.

2) Shared Acknowledgement – If you took a poll of your team, most likely responses would be pretty consistent as to where the breakdowns are. But for some reason, despite our silent alignment, we have fear of building constructive dialogue around these issues. By creating a space to have a structured, constructive, and facilitated conversation, the problems become shared responsibilities of the team. Remember no team is perfect, so acknowledging the problems together is simply the first step to being able to solve them and grow together.

3) Deliberate Prototyping and Measurement – With most complex problems, there are infinite ways to solve them. Steadily improving your team structure and rituals is no different, so don’t get lost overthinking the perfect solutions. Rather anchor the pain points as fun challenges for the team to tackle together. Structure brainstorms or platforms for collecting ideas on how to solve for the pain points, vote on the top ones, and set up a prototyping calendar. Give each idea 2-3 weeks and then check in on how it’s working. If it’s not successful, try the next one. The shared experience of testing and debriefing the experiments will build team unity and shared ownership in and of itself.

Have some examples of how your team stays honest with each other and collaborates in unique ways? Tweet them to us here and we’ll share favorites with the community.

Visual Thinking: Sketching, An Essential Tool

“I can’t draw.”

We hear it over and over again when we discuss visual thinking. And our answer is always, “Yes you can. And you should.”

When we were kids, we never said we couldn’t draw. We didn’t even think about it—we simply picked up a marker or crayon and go. We put our ideas on paper; those ideas beget other ideas; and at the end, our completed drawing told a story.

As we get older, many of us who choose to work in less creative fields move away from drawing, and when we do, we lose a valuable tool for organizing our thoughts, improving learning, and communicating ideas.

Drawing—or sketching—is a game-changer for good team collaboration. It’s the fastest and easiest way to convey your thoughts, to help shape the conversation in meetings and get everyone on the same page. Yet so many people don’t feel comfortable standing at the whiteboard with a marker in hand. We want to change that.

Sketching is an Important Learning Tool

When you have a meeting, there’s a good chance that the people sitting around the table don’t all process information the same way. There are three basic learning modalities:

  • Visual learners learn by seeing. They need diagrams, graphs and charts to help them understand concepts.
  • Kinesthetic learners learn by doing. They respond to hands-on exercises and experiences.
  • Auditory learners learn by hearing. They easily grasp information in a lecture or discussion setting.

If your meetings consist of simply talking, you’re probably not getting the most valuable contributions from the visual and kinesthetic learners. Sketching is an effective tool because it unifies all three of those modalities, meaning everyone in the room can quickly wrap their heads around new ideas and add to the discussion.

When we see teams stuck in an endless cycle of talking but not solving problems, we send each member out of the room with a piece of paper and a pen and tell them to sketch what’s in their heads. The results are incredible. Once people are able to map out their thoughts, they’re then able to share them with the group in a concrete way.

Sketching is Easier than You Think

Sunni Brown is an expert in sketching, or as she prefers to call it, doodling. Her visual alphabet consists of 12 forms that she says are the “fundamental building blocks for drawing everything in the known universe.” If you still think you’re one of those people who can’t draw, answer these questions:

  • Can you draw a spiral?
  • Can you draw a triangle?
  • Can you draw a line?

If you answered “yes” to the above questions, you’ve already mastered three out 12. And the other nine are just as easy. The thing to remember is that sketches aren’t art. Your pictures don’t have to be pretty or complex. They just have to communicate your ideas. In the early stages, they can even be messy—you can always clean them up later, after you’ve fully fleshed out your idea.

We’re holding a Sketching Bootcamp in NYC on November 21, 2015, where we’ll spend a whole day drawing and sharing our understanding of four basic concepts:

  • Visual Vocabulary: Learning basic forms to represent people, places, actions and time
  • Process Mapping: Understanding how to put the small pieces together to form the big picture
  • Frameworks: Working with existing visual frameworks like flowcharts, pyramid diagrams and journey maps
  • Summarizing and Presenting Data: How to utilize the above concepts to sell ideas and solve problems

Our bootcamp is a great tool for learning, but if you don’t live in NYC, you can still explore the fundamentals of sketching. After all, you know how to sketch—you have since you were a kid. So grab a pen and go.

How to Get Your Point Across (Without Even Being in the Room)

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When we think of storytelling, we often think of our favorite TED talks, a riveting speech that moved culture forward, or the hilarious tale your friend told you over dinner last night. But when we start using storytelling techniques in the hundreds of interactions we have each day, we can transform the way communication takes place.

Whether it’s giving a presentation to your senior leadership team, pitching a new idea to your colleague, or asking that special someone a very important question, here are the 4 steps we’ve found to make sure your story lives on after you leave the room. Pick an important conversation you’re having today and block off 15 minutes to run through them.

1. Know Your Audience

We talk often about building empathy with your users, but in this case we need to get in the head of our audience. Where is their head usually at? What gets them excited? What else might be distracting them? If you want your story to stick, then make it about them.

2. Find An Emotion To Leave Behind

Plan for that moment you walk out of the room. What do you want them to be thinking about? How do you want them to feel? What would you like them to be doing next? These are all things you can influence, but only if you’ve been deliberate in thinking through them.

3. Plan For The Achilles Heel Question

If you’ve done a good job at understanding your audience, then you should have a pretty good idea what red flags are going to be most apparent to them. Ask yourself what they’ll be most uncertain, skeptical, challenging, or inquisitive about, and make sure you’ve thought through it first. It doesn’t mean you’ll have everything solved, but have some ideas about how you could address them down the road.

4. Create The Arc (Backwards)

Now is the fun part. If you’ve done your diligence on the first 3 steps, you have created the ideal end state of the conversation—not for you, but for your audience. Now it’s just a matter of planning how you will get there. If you know your audience is going to be skeptical on your insight, how can you highlight some research or data to help make the story larger than you? If you know they have trouble wrapping their head around a big idea, how can you create a pilot that’s so easy to kick off they couldn’t possibly say no? If you know they’re a highly emotional person, how can you help them experience what you’re saying, rather than just hearing it? Then explore your mediums and create some artifacts.

Remember: You know you told a good story if your audience is the next one to tell it. (TWEET THIS).

 

 

Why You Should Start Focusing on your Most Extreme Customers

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When it comes to listening to our customers, users and employees, it’s easiest to focus on the people right in front of you. The ones you see the most often, the noisiest ones, or the ones you just plain like the most. The fact that you’re doing research at all is a step in the right direction, but now it’s time to make sure you’re getting the most bang for your buck.

When planning your research, the trick is to look towards the extremes of your potential user base—the fringes of the bell curve. This includes the hyper users—the early adopters and forward thinkers—but also the laggards who are barely adopting your offering, or perhaps aren’t at all.

There are two main reasons to focus research on these two groups of folks:

  1. Your most extreme users are most in tune with their needs, emotions, and behaviors. The same way we like to hang out with friends who tell great stories, we want to talk to the customers who can give us the best insights. Those folks are the ones at the fringes of our market, with the most defined behaviors and points of view on using (or not using) our product on a regular basis.
  2. If you can solve for your most extreme users, you can solve for most of them. (TWEET THIS). You will never be able to appease all of your extreme users, but the inspiration and insights you get from those folks will apply to the majority of your general user base. Think of your extreme users like the canaries in the coal mine – they’re experiencing pain points and needs that most of your customers will inevitably hit down the road.

Let’s check out a few concrete examples. If you’re doing research on boosting financial literacy in low income neighborhoods, you would want to seek out the people who are fully in control of their finances—perhaps small business owners, or people who are actively saving for their future goals. On the other end, you might look for people who may not use any financial tools or basic banking services, ‘money under the mattress’ style. You might also talk with children—a group that is just at the fringe of starting to learn about the importance of finances. If you were doing research on the adoption of a new piece of wearable technology, you’d want to shoot for the folks who waited 12 hours in line to grab the new Apple Watch, as well as the people who are just finally starting to carry a flip phone (love ya mom and dad!).

The worst part of your org’s bureaucracy might be…you?

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Bureaucracy: A system of administration distinguished by its (1) clear hierarchy of authority, (2) rigid division of labor, (3) written and inflexible rules, regulations, and procedures, and (4) impersonal relationships. Once instituted, bureaucracies are difficult to dislodge or change.

And most of us are pretty certain it is the single thing standing between us and our ability to change our world, our organizations, and ourselves. In many cases it does add complexity, but we’ve also realized that it can be wrongly blamed for the lack of some very basic planning and storytelling.

The ironic part about human centered design is that many people don’t take a human centered approach in bringing it to their organizations. Take for example a leader who has the opportunity to attend a several day design thinking bootcamp for executives, and upon returning is eager to share their excitement by replicating many of the activities just as they saw them. What they’ve failed to realize is the difference between their bootcamp learning environment, and the everyday environment of their workplace. One is designed for safety, comfort, and retention of new concepts. The other is designed for management of diverse teams and skill sets, strategic decisions making, and execution of complex product rollouts. Expecting people to be as excited to adapt this new tool and mindset is simply a failure to pause and understand your personal users in this situation – your coworkers and peers. We’ve heard similar stories from new hires, managers, and senior executives from some of the biggest companies in the world.

Remember: Don’t focus on the story of design thinking, but rather the impact design thinking can have for your organization (tweet this).

Here are a few tools that will help you avoid bureaucratic tendencies while maintaining your sanity:

1. Find isolated parts of the organization where you can test in low-barrier ways. This might be a small team of people who are a little more flexible than the company at large, or it could be a short term project that is a little lower profile. Build the success stories and make those the focal point of what you share with the larger organization.

2. Start using it yourself in disguise. Allow people to see you demonstrating it and ask you how you’re doing it different. This changes the conversation from you pushing it on people, to them pulling the knowledge out of you. We had a student attend a multi-week studio project who works for a huge, highly structured media company in NYC. She went back to work and used the design thinking process on her next project without telling a soul. At the end of the 4-5 weeks, she called a lunch with her team and filled them in on her experiment, sharing what worked, the value that came out of it, and the things she would change next time. Then she finished the meeting asking if people would be interested in trying it again with the whole team on board. Not a single person said no.

3. Start with bite size best practices. Even the most forward thinking companies aren’t always quick to jump on the collaborative and exploratory track, so work your way into it. Start with small things like prepping better prompts for the next ideation session, or planning a half day field trip out of the office for your team to get some inspiration. Very few people are excited to adopt an entirely new way of thinking, but people are generally excited to break out of their norm in bite size ways.

4. Get a few key influencers on board. I wish I could say that you can change a culture of an organization entirely at a grass roots level, but it’s very difficult. When we’re working with an organization, whether it’s a public middle school in the Bronx, or a Fortune 50 bank, we make sure we’ve got a few influential leaders on board who are willing to not just advocate for change, but who are also the first to step up to a whiteboard when needed.

5. Figure out how to tell the story. In bureaucratic organizations, it’s easy to assume that your leadership team is not going to want to start sorting sticky notes or conducting interviews with customers. And in many cases, that’s probably true. But very few leaders would say they aren’t interested in understanding the customer needs, behaviors, emotions, and market trends that are going to dictate the future of their business. Very few leaders are going to say they don’t think innovation or evolving their offerings is important to growth. Bringing anything new to a culture requires some thoughtful storytelling, and building empathy around why your organization should care is the first step.

Play: An Essential Piece of Every Good Culture

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For all of our friends on the northern hemisphere, summer has arrived. The weather is great, the cities are buzzing, and the energy is in the air. But unfortunately, many work cultures don’t take advantage of this opportunity to get outside and fill our heads with the blossoming inspiration.

Play can show up in a lot of ways—monthly happy hours to connect with colleagues, kicking off the company’s morning with a few improv games, a weekly lunch for the whole company to connect, dressing up in hot dog costumes and sledding down a mountain—all real examples we’ve been inspired by from our own clients. What we’ve learned is, it doesn’t matter how you do it – figure out what play means for your team, your organization, or your friends and find a way to create a regular ritual around it.

If you’re stuck, here are a few things to remember:

  • Don’t force it – find something that feels organic, and that your colleagues will be excited about.
  • It’s a habit, not an event – don’t overemphasize one instance, but rather find ways to make it a part of everyday life. (CLICK TO TWEET)
  • Find the bigger picture – it doesn’t always have to tie back, but when you can draw a parallel to the work you’re doing, selling it internally will be a whole lot easier.

The picture above is from our fishing trip, a play day we’ve run in the summer with loyal members of our public and organizational client community. We do it to connect and be inspired from our most passionate peers, but we also do it to refill our own mental tanks and take a break. It’s an essential part of creative thinking, and summer is a great time to build it in.

Hope to see you and your team on a future fishing trip. Until then, find a way to inspire your team in the next week, and share it with us @thedesigngym on Twitter.

 

 

Design Taco Private 2 Hour Sessions w/ Tacos

We’re really excited about all of the fun events going on during the Design Taco pop-up May 12-18th in NYC, but we’re also offering something really special that we’ve never done before.

Each day of the pop-up we will be running a limited number of private 2-hour classes for up to 10 people from a team. In celebration of the event, we’ve priced the classes at a deep discount compared to our usual rates. Each session costs $750 and includes 2 tacos and a Brooklyn Brewery beer or glass of Uproot wine for each participant.

There has never been a better time to enroll some of your colleagues in creative thinking, or just get an afternoon out of the office for some learning and development that’s actually fun.

They’re going fast, so sign-up soon to not miss out.

Download the Design Taco Menu here.

Sign-up for a private 2-hour class here.

 

Design Taco Menu

Design Taco

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Design Taco is an idea accelerator and innovation lab that’s disguised as an incredibly delicious taco shop in New York’s Lower East Side on May 12th -18th, 2014.

For one week, an unassuming LES storefront will be transformed into a taco shop meets creative hotspot, hosting panels of radically diverse people and companies, private classes on design and innovation, and coaching for walk-in patrons looking to launch the next big thing. The event is the brainchild of The Design Gym, an NYC community of creative thinkers and problem solvers from across industries and roles who are redefining how we work.

Imagine a place where you can go with your friends and finally bring that side project to life. Or a place where right alongside the napkins and hot sauce rests prototyping supplies or sketch pads. Or where the wait staff is trained and willing to help you learn more about your target customers or refine your start-up’s story. These are all elements you’ll find at Design Taco.

Design Taco is located at 37 East 1st Street in New York’s Lower East Side. It will run from Monday, May 12th through Sunday May 18th from 10:00am – 10:00pm daily. Please check the schedule below for open hours…some sessions are pre-ticketed!

STILL OPEN: WALK-IN HOURS SATURDAY AND SUNDAY, MAY 17-18th

Walk-in hours are available at select times during the week, and all day Saturday and Sunday. See the calendar below for the most updated schedule. This is a great time to come see the space, meet some others, get some ad-hoc coaching on a side project, or just grab some delicious tacos. Snag your tickets below.

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STILL OPEN: USER EXPERIENCE ESSENTIALS AND SKETCHING, MAY 15th

Slide2Come solo. Bring your colleagues. Invite your whole team. We accept all for these dynamic workshops. We’ll be offering two separate classes – User Experience Essentials and and Intro to sketching class . You can sign up for each individually, or take advantage of discounted pricing if you sign-up for both. Each ticket includes 2 tacos from Los Perros Locos and a beer from Brooklyn Brewery or glass of wine.

 

 

 

 

HOW IT WORKS

– Daily Private Classes for organizations to bring up to 10 people for a private, 2-hour workshop on topics ranging from group facilitation to introduction to sketching to storytelling for businesses.

– Open Classes for All that offer 2-hour classes on specific topics such as UX, intro to sketching, ideation, and team facilitation.

– Nightly Panels and Events that curate topics and people like you’ve never seen them before, thinking across industries, roles, and sizes to start hitting topics from different contexts.

– Walk In Hours that allow the general public to stop in over lunch, after work, or during the weekend to crank on a side project, get coaching on developing an idea, meet some inspiring people, or just enjoy some tacos and drinks.

 

PRIVATE CLASSES FOR YOUR TEAM

We’re offering an incredible opportunity to get your team out of the office for a fun learning session. For just $750, you pick the topic and bring a team of people, and we’ll  provide the 2 hours of teaching and tacos and a drinks for the whole team!

FRIDAY CLASSES: ALMOST SOLD OUT!

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NIGHTLY EVENTS: A FEW SEATS LEFT!

The programming is designed to feature radical mash-ups of companies and people from across roles and industries. These are people you wouldn’t normally find on stage together, but who offer immense perspective on a topic from very different contexts. Speakers include everyone from the President of OXO to the Director of Marketing at the Brooklyn Brewery to the head of customer experience at Bonobos.

Tickets for classes and events are priced at a steal of $35 to encourage a diverse crowd of creative professionals, and each ticket also includes 2 tacos from Los Perros Locos and a beer from Brooklyn Brewery or glass of wine.

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THE MOST AMAZING PRODUCTION CREW AROUND

This event wouldn’t be possible without our very talented group of professionals and community members who have put a lot of time and sweat into bringing it to life. They mapped customer experience journeys, moderated panels, master PR campaigns, and helped craft the vision.

Kenny Arnold, Founder, Happy Dinosaur

Christina Bullard, Design Thinking Workshop Facilitator

Nidhi Chaudhary, Social Enterprise Strategy & Communications Consultant

Morgan Evans, Software Engineering, NBC Universal

Alex Fiorillo, Principal, Grid Impact

Justine Lai, Project Manager at ICL / Wharton MBA Candidate

Erin Lamberty, Product Manager, General Assembly

Megan Nesbeth, Associate Admissions Producter, General Assembly

Cemi Ozel, Account Executive, SelectNY

Melissa Walden, Packaging Engineer, The Dannon Company

Robert Yu, Asst. Product Manager, DydaComp

 

 

 

 

 

 

 

 

 

 

 

3 Week Studio Project with Applegate

The Studio Project is an in-depth, 3-week project that brings the challenge of an aspirational company to the brains of a diverse set of whip-smart professionals. Ranging from advertising executives to Nickelodeon Product Managers to global non-profit innovation leaders, the participants brought diverse knowledge, skillsets, and networks to conduct research with. You can register for the next Studio Project, April 23rd-June 4th here.

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The client for this Studio Project was Applegate, a bold company with a mission to ‘Change the Way We Eat Meat’. They are in the midst of launching some new products and businesses, and decided to open their doors to get some fresh eyes, new perspectives, and passionate hustle applied to their challenge.

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The results of the project are confidential as they relate to a new product launch, but here is how the process worked:

 

– Kickoff Meeting – The teams were given an overview of Applegate introduced to the process we would be following. They got to meet each other, and begin working on secondary research and recruiting friends and family for primary research.

– Work Session 1 (w/ client) – Several members of the Applegate team joined to present the brief. After getting some training on research planning, research methods, and best practices, the class split into two teams and got cranking. By the end of the night they had research plans in hand.

– Working Week 1 – The teams spent the next week in the field, conducting a ton of research, ranging from long-form interviews, short interviews, shadows, focus groups, surveys, and intercepts. The research took place in NYC, PA, VA, and even NC! They interviewed both parents and children, and participants covered both current Applegate consumers and not.

– Work Session 2 – The session kicked off with a final round of research, as we were joined by a full family. The family split up and the teams were able to conduct a final interview with them. Next the teams were trained on insight development through the use of frameworks to pull out the patterns in the data they found.

– Working Week 2 – The teams continued to cluster, sort, and organize their data in different ways to extract new learnings from their research. Both teams also participated in a facilitated office hours with the Design Gym team to really learn the ins and outs of insight development.

– Worksession 3 (w/ client) – The Applegate Team joined again for the final session, which kicked off right away with insight presentations from each of the teams. They shared out new learnings, top stories from their research, and visual frameworks to support their learnings. They also were able to start teasing out prompts, phrases that help turn unique insights into stimulus for creating ideas against. The teams got client feedback, then jumped into over an hour of ideation, generating hundreds of different ideas. They narrowed them down to the top ideas, then spent some time visualizing them and creating their final pitch before presenting to the client.