If you haven't seen the RSA video series, check it out...there is some great food for thought. This video talks about the power of empathy...one of the most essential skills a designer or problem solver can use in digging into the nature of an issue. It

A few weeks back we spent a full weekend with a client and their internal team, and nearly a dozen Design Gym community members, who've gone through our workshops many times. After the client had gone, we asked our community members, "What worked and what

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